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Operations Manager Course

EPG ONE Warehouse Management System

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Operations Manager Course

Gain an in-depth understanding of the EPG ONE Warehouse Management System and learn to use the underlying settings for targeted warehouse setup. This includes in-depth master data setup for items and storage locations as well as detailed setup and configurations for inbound and outbound processes.  There will also be a focus on further analysis of warehouse operations. Extended real-world troubleshooting examples allow for application and rethinking of learned content. 

Who This Course Is For:

  • Intermediate WMS users, warehouse management, or IT 
  • Key users or supervisors who support WMS in day-to-day operations 
  • Staff who need an in-depth understanding of WMS processes 
  • Existing users who need a structured refresher 

What You’ll Learn

After completing the course, participants will be able to:

  • Use the WMS terminology correctly 
  • Navigate the EPG ONE WMS interface and execute standard processes confidently 
  • Map and execute key warehouse standard processes in EPG’s WMS (e.g. goods receipt, putaway, picking, loading, returns and cancellations) 
  • Understand and apply selected special processes such as multi-order picking, two‑step work packages, pick path optimization and cross docking in WMS
  • Perform error analysis and troubleshooting independently 
  • Understand the fundamental “way of thinking” in WMS and transfer it to new situations 

Built for Smarter, Faster Shipping Operations

Our Course Content

Throughout the 5 days, participants work through practical examples and guided exercises to apply each concept directly in the system.
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Module 1: Introduction, Basic Concepts and Warehouse Mapping

  • Start center configuration 
  • Creating new warehouses and companies 
  • Creating and maintaining keys for item data, transport equipment, storage locations 
  • Discussion of the different storage location types and implications for inbound and outbound processes 
  • Creating item data, transport equipment, storage locations  

Module 2: Inbound Processes – Putaway Maintenance and Creation

  • Concept of staging locations 
  • Creating and maintaining master data for inbound processes, e.g., printing, staging locations, authorizations 
  • Concept of item master and storage location master for putaway.  
  • Setting up putaway options 
  • Troubleshooting for Inbound processes, e.g., reprint of labels, printer troubleshooting, transport corrections 

Module 3: Outbound Processes - Picking

  • Creating different staging locations and consolidation locations for picking 
  • Differentiation of the picking process (e.g. packing, no packing involved) 
  • Configuration of different types of replenishments, picking options  
  • Maintaining and editing customers, prints and customer orders 
  • Working more efficiently when picking, e.g., set up of picking groups, route optimization 
  • Troubleshooting for picking process 

Module 4: Outbound Process – Packing and Loading

  • Preparing and maintaining master data for packing and loading processes, e.g., shipping handling units, loading gates. 
  • Tailoring services and events to customer and project needs 
  • Mapping imported data (WMS) to CnB services and pay codes 

Module 5: Special Processes and Further Troubleshooting Practice

  • Working with mandatory paths 
  • Atomization of picking allocations 
  • ABC analysis 
  • Additional order line texts 
  • Change of morphological data 
  • Warehouse reporting and statistics 
  • User maintenance 
  • Troubleshooting across the processes 

Course Format and Details

Level

Intermediate WMS users

Format

Instructor-led training with demonstrations and hands-on exercises

Duration

5 days

Delivery

On-site in EPG facilities in DFW / virtual classroom / On-site at customer facilities

Prerequisites

Basic understanding of logistics processes is helpful but not required, EPG ONE WMS knowledge

Why Take This Course

  • Build a solid foundation in EPG ONE WMS so new users become productive more quickly
  • Reduce errors and support requests by enabling users to handle basic troubleshooting themselves
  • Improve process reliability by ensuring a consistent understanding of WMS standard and special processes
  • Strengthen collaboration between operations, key users, and IT through a shared WMS “language” and mindset
  • Lay the groundwork for more advanced WMS trainings and system extensions
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