Replacing previous voice solution with LYDIA Voice from EPG enables Ferguson to optimize workflows and deploy Android devices, saving time and money.
Ferguson transforms picking operations
Ferguson — the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. — was well acquainted with the benefits of voice-directed hands-free, eyes-free order picking. Several of its North American distribution centers (DCs) were using voice technology to more quickly and accurately locate and pick items from among the 200,000-plus stock keeping units (SKUs) stored on average in each DC.
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Key facts at a glance
The results
Challenge
Previous voice-directed picking system obsolete
Wanted system that understood multiple languages with less extensive voice-training time
Preferred a voice system that was hardware independent
Required solution that interfaced with HighJump WMS
Solution
Provides deep neural network technology for accurate voice recognition of more than 50 languages and dialects
Supports broad range of devices running Android operating system
Software seamlessly interfaces with HighJump WMS, no custom programming needed
Outcome
8 DCs transitioned to LYDIA Voice in 2021
Deep neural network voice recognition allows new employees to be trained 75% faster
25% increase in productivity
Two multi-purpose mobile devices have reduced technical support, maintenance, and upgrade needs
We are proud that the EPG AURA Observer won the LogiMAT “Best Product 2026” award! Read this exclusive reprint to find out how our AI solution is shaping the future of logistics.