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Replacing previous voice solution with LYDIA Voice from EPG enables Ferguson to optimize workflows and deploy Android devices, saving time and money.

Ferguson transforms picking operations

Ferguson — the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. — was well acquainted with the benefits of voice-directed hands-free, eyes-free order picking. Several of its North American distribution centers (DCs) were using voice technology to more quickly and accurately locate and pick items from among the 200,000-plus stock keeping units (SKUs) stored on average in each DC.

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The best way to understand the impact of our solutions is to see them in action. Explore our case studies to learn how companies across industries are improving efficiency, accuracy, and performance in their logistics operations. The results speak for themselves.

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Key facts at a glance

The results

Challenge

  • Previous voice-directed picking system obsolete
  • Wanted system that understood multiple languages with less extensive voice-training time
  • Preferred a voice system that was hardware independent
  • Required solution that interfaced with HighJump WMS

Solution

  • Provides deep neural network technology for accurate voice recognition of more than 50 languages and dialects
  • Supports broad range of devices running Android operating system
  • Software seamlessly interfaces with HighJump WMS, no custom programming needed

Outcome

  • 8 DCs transitioned to LYDIA Voice in 2021
  • Deep neural network voice recognition allows new employees to be trained 75% faster
  • 25% increase in productivity
  • Two multi-purpose mobile devices have reduced technical support, maintenance, and upgrade needs

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